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Terms & Conditions

Disclaimer
Mitchell Enterprises, is not responsible for any errors or omissions contained within our on-line catalog. Prices are subject to change without notice.

APO and FPO
NO PROBLEM

Payment Methods

 

We are pleased to accept the following forms of payment:

  • Visa,
  • Mastercard,
  • Discover,
  • American Express,
  • Cashiers Checks
  • Money Orders
  • Personal Checks
  • Company Checks
  • We DO NOT ship COD
  • Corporate Purchase Orders


    Credit card orders must include the expiration date of the card, the full name listed on the card and their address if different than the mailing or shipping address.

Privacy Policy


Mitchell Enterprises does not offer payment terms or C.O.D.

Shipping Methods



Please allow up to two weeks for delivery

  • Machines are shipped UPS Ground prepaid
  • Accessories are UPS Ground prepaid
  • APO and FPO
    NO PROBLEM
    (USPS)
  • $15 fee added for shipments to Canada

Mitchell Enterprises does offer "rush" shipping. Please inquire by phone if you must have your order rushed.

Minimum order is $25

Mitchell Enterprises does not ship C.O.D.

 

How Do I Return My Order?

Is the item you received not what you expected? Whatever the reason, you won’t be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damage section below). We are proud to offer one of the best return policies in the online business. You may return your purchase to us for any reason within 15 days of ordering for an exchange or a refund.of the purchase price excluding our shipping and handling costs and restocking fees. NO RETURNS OR REFUNDS AFTER 15 DAYS. This allows you at least five days to examine the product and determine that it meets your needs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition our items carry a 20% restocking fee and any applicable credit card fees which will be deducted from your refund should you wish to make a return. Call 610-687-5884 to get an RA # (return authorization number) .
YOU MUST CLEARLY SHOW AN RA# ON THE OUTSIDE OF THE PACKAGE OR IT WILL BE REFUSED AND RETURNED TO YOU. OUR COMPANY WILL REFUSE ALL PACKAGE DELIVERIES NOT SHOWING AN RA#

Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

Please note: certain items are not returnable inluding: Items sold on auctions, clearance items, special order items, items with custom finishes or custom options..

To return an item:

Using our Standard Return Policy:

  • Call 610-687-5884 to get an RA # (return authorization number) .
    YOU MUST CLEARLY SHOW AN RA# ON THE OUTSIDE OF THE PACKAGE OR IT WILL BE REFUSED AND RETURNED TO YOU. OUR COMPANY WILL REFUSE ALL PACKAGE DELIVERIES NOT SHOWING AN RA#
  • Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
  • Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
  • Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
  • Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift wrap charges. We will issue a credit to the credit card used for the original purchase.
What If My Order Arrives Damaged?

Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, please note the important instructions below.

If Shipped via Truck Freight
  • Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
  • If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.
Our goal is to make buying online easy, safe and efficient.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy . If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.

If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

 

    PLEASE NOTE OUR POLICY ON CHARGEBACKS:

  • Client understands that Company does not tolerate chargebacks of any kind and that no chargebacks of any kind are acceptable.

  • Client understands that Company deems chargebacks as consumer fraud and will proceed to collect by any means necessary.

  • Client is responsible for attorney's fees, fees for collection agencies or third party intervention if client charges back or does not pay monies owed.

  • If Client charges back without following proper procedure, client will owe $500 plus chargeback fees plus amount owed.

  • Company will report any outstanding balances to the three main credit bureaus.

  • Company will have the incident reported to anti-fraud databases, which will prevent any further purchases on the Internet.

  • Company has a chargeback legal department and WILL file suit immediately if necessary.

  • Customers that file Chargebacks will be reported to BadCustomer.com


Terms & Conditions are subject to change at any time. Notice is deemed given when published on the Internet.

 




 

 
 

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